At Talley Insurance Services we understand that accidents and claims can happen at any time, even when our office is closed.

That’s why we partner with top insurance companies that offer 24/7 customer service. Below, you’ll find everything you need to know about handling a claim outside our regular office hours.

How to Handle a Claim After Hours

If you experience a claim during a weekend or after business hours, follow these steps to ensure a smooth process:

• Stay Safe: Prioritize safety. Ensure that everyone involved is out of harm’s way and emergency services are contacted if necessary.
  Document the Incident: Take photos of the damage or accident, gather contact information from others involved, and write down key details of what happened.
• Call Your Insurance Company: Reach out to your insurance provider directly to file a claim. They are available 24/7 for immediate assistance (see contact information below).
• Prevent Further Damage: Take steps to prevent further damage if it’s safe to do so. For example, cover a leaking roof with a tarp, or move belongings out of a flooded area.

Insurance Company Claims Contacts

Here’s a list of our partner insurance companies and their 24/7 claims contact numbers:

Travelers Insurance
Phone: 1 (800) 252-4633
Online Claims

Auto-Owners Insurance
Phone: 1 (517) 323-1200
Online Claims

View all insurance companies on our Make Payment or Claim page.

Frequently Asked Questions (FAQ)

1. What should I do immediately after an accident or damage?
   Stay safe, document everything, and call your insurance company’s 24/7 claims hotline.
2. Can I start repairs before filing a claim?
   You should only take temporary measures to prevent further damage. Permanent repairs should wait until an adjuster has inspected the damage.
3. Will I be able to check the status of my claim?
   Yes, most insurance companies provide online claim status tracking or can give updates over the phone.
4. What if I can't reach the insurance company?
   In rare cases, if you cannot reach your insurance company, send us an email or leave a message, and we’ll follow up as soon as our office reopens.

What to Expect During the Claims Process

1. File the Claim: Call the insurance company’s hotline and provide the necessary details.
2. Claim Review: An adjuster will be assigned to your case to assess the damage and guide you through the process.
3. Repairs and Reimbursement: Once the claim is approved, you can proceed with repairs and receive reimbursement according to your policy.